Privacy Policy

This Privacy Policy explains how WildWin collects, uses, stores and protects personal information relating to individuals who visit this website, register an account or use the services available through it. This document is intended to give players a clear understanding of what data is gathered, why it is gathered, how long it is kept and what rights an individual has over their own information. By registering an account or continuing to use this website, a user acknowledges that their personal data will be processed as described below. Anyone who does not agree with the practices set out in this policy should refrain from using the site and may contact support to discuss the removal of any information already submitted.

Scope of This Policy

This policy applies to all personal data processed in connection with the WildWin website, associated cashier systems, customer support channels and any related services offered under the same brand. It covers information gathered through account registration, deposits and withdrawals, identity verification, gameplay activity, customer support interactions and general browsing of the site. It does not extend to third-party websites that may be linked from this site, and users are encouraged to review the privacy practices of any external service before submitting personal information to it. WildWin operates under a licence issued by the Anjouan Offshore Finance Authority (Comoros), and data handling practices are designed to be consistent with recognised international standards for the protection of personal information, even where the operator sits outside a specific domestic regulator.

Information We Collect

WildWin collects personal information at several stages of the relationship with a player, from initial registration through to ongoing account activity. The categories of information gathered are limited to what is reasonably required to operate the account, process payments, verify identity, meet legal and licensing obligations, and provide customer support. Some information is provided directly by the player, while other information is generated automatically through use of the website and its systems.

Where a player deposits or withdraws using one of the supported cryptocurrencies, wallet addresses and transaction identifiers associated with that activity may also be recorded for the purposes of fraud prevention and compliance with anti-money-laundering obligations.

How We Use Personal Data

Personal data is used principally to allow WildWin to provide its services safely and lawfully. This includes creating and administering a player account, verifying that a person meets the minimum age requirement of eighteen years or the applicable legal age in the player’s country of residence, processing deposits and withdrawals, and detecting and preventing fraud or other prohibited activity. Data is also used to communicate with players regarding account activity, changes to terms, or matters relating to responsible gambling, and to respond to enquiries submitted through live chat or email. Where a player has engaged with tools such as deposit limits, loss limits or self-exclusion, relevant account data is used to apply and monitor those settings, and staff may review activity for signs of harm consistent with the site’s responsible gaming commitments. Aggregated and anonymised data may additionally be used for internal reporting and to understand general patterns of site usage, without identifying any individual player.

Legal and Regulatory Basis for Processing

WildWin processes personal data on several bases, including the necessity of processing to perform the contract formed when an account is registered, compliance with legal and licensing obligations such as identity verification and anti-money-laundering checks, and the legitimate interest of the operator in preventing fraud, securing its systems and improving its services. Where processing is not otherwise required by law or contract, WildWin will seek appropriate consent, for example in relation to certain marketing communications, and a player may withdraw that consent at any time through account settings or by contacting support.

Cookie Policy

WildWin uses cookies and similar tracking technologies to operate the website, remember player preferences, support account security and understand how the site is used. Cookies are small text files stored on a device when the website is visited. Some cookies are strictly necessary for the site to function, such as those that maintain a logged-in session or support the cashier. Others are used for analytical or functional purposes, such as remembering language settings or helping to identify unusual account activity. Players can normally control or delete cookies through their browser settings, though disabling certain cookies may affect the functionality of the website, including the ability to remain logged in or to use the cashier. Where legally required, a cookie notice or consent mechanism will be presented on first visit, allowing a player to accept or adjust non-essential cookie categories.

Data Sharing with Third Parties

Personal data is shared only where necessary to provide the service or to meet legal obligations. This may include payment processors and cryptocurrency payment providers, who receive the information required to process a deposit or withdrawal, identity verification providers who assist with know-your-customer checks, and regulatory or licensing authorities where disclosure is legally required. WildWin does not sell personal data to third parties for their own marketing purposes. Where a service provider processes data on behalf of WildWin, that provider is expected to apply appropriate safeguards and to use the data only for the purpose for which it was shared. Some service providers may be located outside the player’s country of residence, and where personal data is transferred internationally, reasonable steps are taken to ensure it continues to be protected to a standard consistent with this policy.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes described in this policy, including the duration of the account relationship and any additional period required by applicable anti-money-laundering, tax or licensing obligations. Verification documents and transaction records are typically retained for a defined period after account closure to satisfy regulatory record-keeping requirements. Accounts that remain inactive for an extended period, generally between eighteen and twenty-four months, are subject to the dormant account provisions described in the site’s terms and conditions, which may affect any remaining balance. Once data is no longer required for these purposes, it will be deleted or anonymised in accordance with WildWin’s internal data retention practices.

Data Security

WildWin applies technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction. This includes the use of SSL encryption for data transmitted between a player’s device and WildWin’s systems, restricted internal access to personal data on a need-to-know basis, and monitoring of systems for signs of unauthorised activity. Verification documents submitted for know-your-customer purposes are handled with particular care and stored securely, accessible only to personnel involved in compliance and account verification. While reasonable steps are taken to protect personal data, no system can be guaranteed to be completely secure, and players are encouraged to use strong, unique passwords and to keep their login credentials confidential.

Player Rights

Subject to applicable law, players generally have the right to request access to the personal data held about them, to request correction of inaccurate data, and to request deletion of data where it is no longer necessary for the purposes for which it was collected or where retention is not otherwise required by law. Players may also object to certain types of processing, such as direct marketing, and may request a copy of their data in a portable format where applicable. Requests relating to personal data can be submitted through the customer support channels described below, and WildWin will respond within a reasonable period, taking into account any verification steps needed to confirm the identity of the requester. Where a request cannot be fulfilled, for example because retention is required for compliance purposes, the player will be informed of the reason.

Marketing Communications

Where a player has provided appropriate consent, WildWin may send communications relating to account activity, changes to terms, or other informational updates. Any additional communications of a promotional nature will only be sent where permitted, and a player may opt out of such communications at any time through account preferences or by contacting support. Opting out of marketing communications does not affect the receipt of essential service communications, such as notices relating to security, account verification or changes to this policy.

Children and Age Verification

WildWin does not knowingly collect personal data from anyone under the age of eighteen, or under the higher minimum legal age applicable in their jurisdiction of residence. Account registration requires confirmation of age, and identity verification procedures are used to confirm that a player meets this requirement before withdrawals are processed. If it comes to WildWin’s attention that an account has been opened by a person under the applicable minimum age, the account will be closed and any associated funds handled in accordance with applicable legal requirements and the site’s terms. Parents or guardians who believe a minor has accessed the site are encouraged to contact support so that appropriate action can be taken.

Responsible Gaming and Data Use

Personal and account data also plays a role in supporting responsible gambling. Information about deposit patterns, session length and self-exclusion requests is used to apply the limits a player has set and to help identify patterns that may indicate a need for additional support. Tools available to players include daily, weekly and monthly deposit and loss limits, session timers, and temporary or permanent self-exclusion, all of which rely on accurate account data to function correctly. Players who are concerned about their gambling behaviour, or that of someone close to them, are encouraged to make use of these tools and to seek independent support from recognised organisations that specialise in gambling-related harm, in addition to adjusting settings within their WildWin account.

Changes to This Policy

WildWin may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or the way personal data is processed. Where changes are significant, reasonable efforts will be made to notify players, for example through an on-site notice or direct communication. Continued use of the website following any such update constitutes acceptance of the revised policy. Players are encouraged to review this page periodically to stay informed about how their personal data is handled.

Contacting Us About Privacy

Questions, concerns or requests relating to this Privacy Policy, including requests to access, correct or delete personal data, can be directed to WildWin’s support team through the live chat facility available on the website or by email, both of which are generally available on a continuous basis. Support is offered in English and French, and players are encouraged to provide sufficient detail in any request so that it can be handled efficiently. For matters relating to account terms more broadly, players may also refer to the site’s terms and conditions, and for guidance on tools available to manage gambling activity, the responsible gaming section provides further detail. General information about WildWin, including licensing details, is available on the about us page.